Regional Dispatcher
Carey International, Inc.
Carey International, Inc.
Falls Church, VA Falls Church, VA Full-time Full-time $19.
88 - $24.
35 an hour $19.
88 - $24.
35 an hour 5 days ago 5 days ago 5 days ago Do you thrive in a fast-paced environment? Do you have great customer service skills? CAREY DISPATCH SERVICES, INC - RDCE is accepting resumes for consideration for the position of Regional Dispatcher II (Full-Time) at our Falls Church, VA facility.
POSITION
Summary:
Dispatches chauffeurs/drivers to fulfill same-day ground transportation reservations and requests.
Dispatches jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers.
Provides support to other dispatch staff as needed during peak times.
Assists Customer Engagement Specialists with questions concerning rates and drive times.
Answers customer inquires regarding schedule changes, availability of vehicles and existing reservations.
PRINCIPAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:
Primary Duties and
Responsibilities:
Maintains supportive and collaborative working relationship with chauffeurs/drivers as well as other dispatchers in accordance with company guidelines and policies.
Dispatches same-day jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers, adhering to corporate goals for quality assurance, and driver and/or chauffeur utilization.
Ensures each reservation is dispatched accurately and efficiently to allow drivers and/or chauffeurs adequate time to reach their pickup location safely and on time.
Makes dispatch changes as necessary based on business needs, with assistance as necessary from Shift Lead.
Updates chauffeur rotation schedule.
Reviews chauffeur/driver and vehicle availability, capacity/stop sales maintenance, any special events in town, and traffic and weather conditions to ensure the highest standards of quality service to our customers.
Ensures instructions are confirmed by chauffeurs (Special preferences, chauffeur details confirmed, etc.
).
Ensures chauffeurs are logged in correctly on the Carey Two-way Application and are trackable on USFT.
Reviews reservations prior to dispatching to ensure that preferences and standards are met with chauffeur assignments.
Ensures inbound flights have been updated, CES modified and chauffeurs/drivers have been informed of revised flight arrival times.
Recognizes if chauffeur/driver will not meet 15-minute stop time standard, and takes necessary corrective action.
Assists chauffeurs/driers with directions, itineraries, or any special requests by customers, as necessary.
Coordinates with Greeter staff to ensure a Greeter is assigned (when so designated in the reservation) and paired with a chauffeur.
Updates Farm-out chauffeur details and reconfirms reservation information with Farm-out chauffeur.
QC's reservations and sends change requests to Process Management.
Enters Service Advisories into company system using clear and concise language, communicating with chauffeurs/drivers as necessary.
Documents and informs management of outstanding customer service calls and/or quality service issues.
Responds to customer service requests for availability of vehicles for specified customer pickup time and location, coordinating with Dispatcher II and/or Shift Lead.
Monitors accident situations, determining whether a passenger was in the vehicle, severity of the accident (injuries and vehicle damage), location of accident and whether police have been contacted and have arrived on the scene.
Immediately notifies Supervisor or Manager.
Enters Customer Incident or Driver Advisory into system.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Knows and practices company standards for customer service, the company computer system, and service options for making domestic ground transportation reservations.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Keeps individual work area, and dispatch area in general, clean and orderly.
Other duties as assigned, including Support Duties and Responsibilities.
Support Duties and
Responsibilities:
Confirms trip details with chauffeurs/drivers and provides updates when required.
Tracks chauffeurs/drivers 1.
25 hours prior to scheduled pick-up to ensure ground transportation reservations are fulfilled timely as assigned and according to company standards.
Tracks chauffeurs'/drivers' on-location status.
Tracks contact made status with chauffeurs/drivers.
Makes call to passengers if needed Checks customer no-shows and late cancellations, and documents as a Service Advisory.
Answers locate chauffeur calls from customers and coordinates meeting of chauffeur/driver with passengers.
Communicates with passenger, or passenger's contact, if chauffeur/driver will be delayed.
Responds to customer service requests for location of vehicle, directions, changes or any other special instructions.
Responds timely to Instant Messages from Customer Engagement Center personnel.
Documents as a Service Advisory or Driver Advisory any customer comments or complaints.
Immediately takes appropriate action to resolve the situation.
Assists, as requested, in preparation of operations summary to assist the next scheduled shift with any critical information needed (staffing, limos, vans, minis, special events, VIPs, etc.
) to properly execute the responsibilities of the position and satisfy the needs of our customers.
JOB
Qualifications:
Education:
High School Diploma or GED required.
Experience:
At least 2 years of work-related job experience, which must include at least 1 year of customer service experience and 1 year of dispatching experience.
Skills:
Must have good keyboarding skills, typing 30-40 wpm.
Requires the ability to use a calculator, operate PC software, and various office machines.
Ability to operate Phone/Nextel radio equipment.
Demonstrates the ability to learn and effectively use the company's computer applications for dispatch operations and reservations Demonstrates sound judgment skills.
Demonstrates excellent customer service and communication skills, both verbally and written.
Demonstrates the ability to perform basic math and spelling functions.
Attributes and Characteristics:
Demonstrates the highest level of integrity and ethical behavior.
Demonstrates positive interpersonal skills and tolerance, building mutual trust, respect, and cooperation with team members, other company personnel, and customers.
Ability to work in a fast paced environment.
Is organized demonstrating attention to details, and is not easily distracted.
Ability to multi-task.
Proven ability to make sound decisions on a regular basis in high-pressure situations and know when to bring issues, questions, and problems to the manager.
Demonstrates the ability to discern when something is wrong or is likely to go wrong PRIMARY CONTACTS:
Internal:
Drivers,Chauffeurs, other Dispatch staff, Customer Engagement and Customer Care Specialists, and Management.
External:
Clients, Independent Operators, Farm-out Vendors WORKING CONDITIONS:
General Working Conditions:
The office work environment is generally favorable.
Lighting andtemperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Standard office equipment is available.
Physical Requirements:
Primarily sitting for long periods of time.
Work requires constant use ofcomputer for keying and reading screen.
Must demonstrate ability to hear and be understood clearly using cell phone and/or radio equipment.
Job Type:
Full-time Pay:
$19.
88 - $24.
35 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
Evening shift Work Location:
In person Maintains supportive and collaborative working relationship with chauffeurs/drivers as well as other dispatchers in accordance with company guidelines and policies.
Dispatches same-day jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers, adhering to corporate goals for quality assurance, and driver and/or chauffeur utilization.
Ensures each reservation is dispatched accurately and efficiently to allow drivers and/or chauffeurs adequate time to reach their pickup location safely and on time.
Makes dispatch changes as necessary based on business needs, with assistance as necessary from Shift Lead.
Updates chauffeur rotation schedule.
Reviews chauffeur/driver and vehicle availability, capacity/stop sales maintenance, any special events in town, and traffic and weather conditions to ensure the highest standards of quality service to our customers.
Ensures instructions are confirmed by chauffeurs (Special preferences, chauffeur details confirmed, etc.
).
Ensures chauffeurs are logged in correctly on the Carey Two-way Application and are trackable on USFT.
Reviews reservations prior to dispatching to ensure that preferences and standards are met with chauffeur assignments.
Ensures inbound flights have been updated, CES modified and chauffeurs/drivers have been informed of revised flight arrival times.
Recognizes if chauffeur/driver will not meet 15-minute stop time standard, and takes necessary corrective action.
Assists chauffeurs/driers with directions, itineraries, or any special requests by customers, as necessary.
Coordinates with Greeter staff to ensure a Greeter is assigned (when so designated in the reservation) and paired with a chauffeur.
Updates Farm-out chauffeur details and reconfirms reservation information with Farm-out chauffeur.
QC's reservations and sends change requests to Process Management.
Enters Service Advisories into company system using clear and concise language, communicating with chauffeurs/drivers as necessary.
Documents and informs management of outstanding customer service calls and/or quality service issues.
Responds to customer service requests for availability of vehicles for specified customer pickup time and location, coordinating with Dispatcher II and/or Shift Lead.
Monitors accident situations, determining whether a passenger was in the vehicle, severity of the accident (injuries and vehicle damage), location of accident and whether police have been contacted and have arrived on the scene.
Immediately notifies Supervisor or Manager.
Enters Customer Incident or Driver Advisory into system.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Knows and practices company standards for customer service, the company computer system, and service options for making domestic ground transportation reservations.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Keeps individual work area, and dispatch area in general, clean and orderly.
Other duties as assigned, including Support Duties and Responsibilities.
Confirms trip details with chauffeurs/drivers and provides updates when required.
Tracks chauffeurs/drivers 1.
25 hours prior to scheduled pick-up to ensure ground transportation reservations are fulfilled timely as assigned and according to company standards.
Tracks chauffeurs'/drivers' on-location status.
Tracks contact made status with chauffeurs/drivers.
Makes call to passengers if needed Checks customer no-shows and late cancellations, and documents as a Service Advisory.
Answers locate chauffeur calls from customers and coordinates meeting of chauffeur/driver with passengers.
Communicates with passenger, or passenger's contact, if chauffeur/driver will be delayed.
Responds to customer service requests for location of vehicle, directions, changes or any other special instructions.
Responds timely to Instant Messages from Customer Engagement Center personnel.
Documents as a Service Advisory or Driver Advisory any customer comments or complaints.
Immediately takes appropriate action to resolve the situation.
Assists, as requested, in preparation of operations summary to assist the next scheduled shift with any critical information needed (staffing, limos, vans, minis, special events, VIPs, etc.
) to properly execute the responsibilities of the position and satisfy the needs of our customers.
Must have good keyboarding skills, typing 30-40 wpm.
Requires the ability to use a calculator, operate PC software, and various office machines.
Ability to operate Phone/Nextel radio equipment.
Demonstrates the ability to learn and effectively use the company's computer applications for dispatch operations and reservations Demonstrates sound judgment skills.
Demonstrates excellent customer service and communication skills, both verbally and written.
Demonstrates the ability to perform basic math and spelling functions.
Demonstrates the highest level of integrity and ethical behavior.
Demonstrates positive interpersonal skills and tolerance, building mutual trust, respect, and cooperation with team members, other company personnel, and customers.
Ability to work in a fast paced environment.
Is organized demonstrating attention to details, and is not easily distracted.
Ability to multi-task.
Proven ability to make sound decisions on a regular basis in high-pressure situations and know when to bring issues, questions, and problems to the manager.
Demonstrates the ability to discern when something is wrong or is likely to go wrong 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Evening shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
Carey International, Inc.
Falls Church, VA Falls Church, VA Full-time Full-time $19.
88 - $24.
35 an hour $19.
88 - $24.
35 an hour 5 days ago 5 days ago 5 days ago Do you thrive in a fast-paced environment? Do you have great customer service skills? CAREY DISPATCH SERVICES, INC - RDCE is accepting resumes for consideration for the position of Regional Dispatcher II (Full-Time) at our Falls Church, VA facility.
POSITION
Summary:
Dispatches chauffeurs/drivers to fulfill same-day ground transportation reservations and requests.
Dispatches jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers.
Provides support to other dispatch staff as needed during peak times.
Assists Customer Engagement Specialists with questions concerning rates and drive times.
Answers customer inquires regarding schedule changes, availability of vehicles and existing reservations.
PRINCIPAL DUTIES, RESPONSIBILITIES, AND EXPECTATIONS:
Primary Duties and
Responsibilities:
Maintains supportive and collaborative working relationship with chauffeurs/drivers as well as other dispatchers in accordance with company guidelines and policies.
Dispatches same-day jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers, adhering to corporate goals for quality assurance, and driver and/or chauffeur utilization.
Ensures each reservation is dispatched accurately and efficiently to allow drivers and/or chauffeurs adequate time to reach their pickup location safely and on time.
Makes dispatch changes as necessary based on business needs, with assistance as necessary from Shift Lead.
Updates chauffeur rotation schedule.
Reviews chauffeur/driver and vehicle availability, capacity/stop sales maintenance, any special events in town, and traffic and weather conditions to ensure the highest standards of quality service to our customers.
Ensures instructions are confirmed by chauffeurs (Special preferences, chauffeur details confirmed, etc.
).
Ensures chauffeurs are logged in correctly on the Carey Two-way Application and are trackable on USFT.
Reviews reservations prior to dispatching to ensure that preferences and standards are met with chauffeur assignments.
Ensures inbound flights have been updated, CES modified and chauffeurs/drivers have been informed of revised flight arrival times.
Recognizes if chauffeur/driver will not meet 15-minute stop time standard, and takes necessary corrective action.
Assists chauffeurs/driers with directions, itineraries, or any special requests by customers, as necessary.
Coordinates with Greeter staff to ensure a Greeter is assigned (when so designated in the reservation) and paired with a chauffeur.
Updates Farm-out chauffeur details and reconfirms reservation information with Farm-out chauffeur.
QC's reservations and sends change requests to Process Management.
Enters Service Advisories into company system using clear and concise language, communicating with chauffeurs/drivers as necessary.
Documents and informs management of outstanding customer service calls and/or quality service issues.
Responds to customer service requests for availability of vehicles for specified customer pickup time and location, coordinating with Dispatcher II and/or Shift Lead.
Monitors accident situations, determining whether a passenger was in the vehicle, severity of the accident (injuries and vehicle damage), location of accident and whether police have been contacted and have arrived on the scene.
Immediately notifies Supervisor or Manager.
Enters Customer Incident or Driver Advisory into system.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Knows and practices company standards for customer service, the company computer system, and service options for making domestic ground transportation reservations.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Keeps individual work area, and dispatch area in general, clean and orderly.
Other duties as assigned, including Support Duties and Responsibilities.
Support Duties and
Responsibilities:
Confirms trip details with chauffeurs/drivers and provides updates when required.
Tracks chauffeurs/drivers 1.
25 hours prior to scheduled pick-up to ensure ground transportation reservations are fulfilled timely as assigned and according to company standards.
Tracks chauffeurs'/drivers' on-location status.
Tracks contact made status with chauffeurs/drivers.
Makes call to passengers if needed Checks customer no-shows and late cancellations, and documents as a Service Advisory.
Answers locate chauffeur calls from customers and coordinates meeting of chauffeur/driver with passengers.
Communicates with passenger, or passenger's contact, if chauffeur/driver will be delayed.
Responds to customer service requests for location of vehicle, directions, changes or any other special instructions.
Responds timely to Instant Messages from Customer Engagement Center personnel.
Documents as a Service Advisory or Driver Advisory any customer comments or complaints.
Immediately takes appropriate action to resolve the situation.
Assists, as requested, in preparation of operations summary to assist the next scheduled shift with any critical information needed (staffing, limos, vans, minis, special events, VIPs, etc.
) to properly execute the responsibilities of the position and satisfy the needs of our customers.
JOB
Qualifications:
Education:
High School Diploma or GED required.
Experience:
At least 2 years of work-related job experience, which must include at least 1 year of customer service experience and 1 year of dispatching experience.
Skills:
Must have good keyboarding skills, typing 30-40 wpm.
Requires the ability to use a calculator, operate PC software, and various office machines.
Ability to operate Phone/Nextel radio equipment.
Demonstrates the ability to learn and effectively use the company's computer applications for dispatch operations and reservations Demonstrates sound judgment skills.
Demonstrates excellent customer service and communication skills, both verbally and written.
Demonstrates the ability to perform basic math and spelling functions.
Attributes and Characteristics:
Demonstrates the highest level of integrity and ethical behavior.
Demonstrates positive interpersonal skills and tolerance, building mutual trust, respect, and cooperation with team members, other company personnel, and customers.
Ability to work in a fast paced environment.
Is organized demonstrating attention to details, and is not easily distracted.
Ability to multi-task.
Proven ability to make sound decisions on a regular basis in high-pressure situations and know when to bring issues, questions, and problems to the manager.
Demonstrates the ability to discern when something is wrong or is likely to go wrong PRIMARY CONTACTS:
Internal:
Drivers,Chauffeurs, other Dispatch staff, Customer Engagement and Customer Care Specialists, and Management.
External:
Clients, Independent Operators, Farm-out Vendors WORKING CONDITIONS:
General Working Conditions:
The office work environment is generally favorable.
Lighting andtemperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
Standard office equipment is available.
Physical Requirements:
Primarily sitting for long periods of time.
Work requires constant use ofcomputer for keying and reading screen.
Must demonstrate ability to hear and be understood clearly using cell phone and/or radio equipment.
Job Type:
Full-time Pay:
$19.
88 - $24.
35 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Schedule:
Evening shift Work Location:
In person Maintains supportive and collaborative working relationship with chauffeurs/drivers as well as other dispatchers in accordance with company guidelines and policies.
Dispatches same-day jobs in a fair and equitable manner based on vehicle type, schedule, and availability of chauffeurs and/or drivers, adhering to corporate goals for quality assurance, and driver and/or chauffeur utilization.
Ensures each reservation is dispatched accurately and efficiently to allow drivers and/or chauffeurs adequate time to reach their pickup location safely and on time.
Makes dispatch changes as necessary based on business needs, with assistance as necessary from Shift Lead.
Updates chauffeur rotation schedule.
Reviews chauffeur/driver and vehicle availability, capacity/stop sales maintenance, any special events in town, and traffic and weather conditions to ensure the highest standards of quality service to our customers.
Ensures instructions are confirmed by chauffeurs (Special preferences, chauffeur details confirmed, etc.
).
Ensures chauffeurs are logged in correctly on the Carey Two-way Application and are trackable on USFT.
Reviews reservations prior to dispatching to ensure that preferences and standards are met with chauffeur assignments.
Ensures inbound flights have been updated, CES modified and chauffeurs/drivers have been informed of revised flight arrival times.
Recognizes if chauffeur/driver will not meet 15-minute stop time standard, and takes necessary corrective action.
Assists chauffeurs/driers with directions, itineraries, or any special requests by customers, as necessary.
Coordinates with Greeter staff to ensure a Greeter is assigned (when so designated in the reservation) and paired with a chauffeur.
Updates Farm-out chauffeur details and reconfirms reservation information with Farm-out chauffeur.
QC's reservations and sends change requests to Process Management.
Enters Service Advisories into company system using clear and concise language, communicating with chauffeurs/drivers as necessary.
Documents and informs management of outstanding customer service calls and/or quality service issues.
Responds to customer service requests for availability of vehicles for specified customer pickup time and location, coordinating with Dispatcher II and/or Shift Lead.
Monitors accident situations, determining whether a passenger was in the vehicle, severity of the accident (injuries and vehicle damage), location of accident and whether police have been contacted and have arrived on the scene.
Immediately notifies Supervisor or Manager.
Enters Customer Incident or Driver Advisory into system.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Knows and practices company standards for customer service, the company computer system, and service options for making domestic ground transportation reservations.
Meets or exceeds all company standards as stated in the Employee Handbook as well as all other company standards, policies and responsibilities of the position.
Keeps individual work area, and dispatch area in general, clean and orderly.
Other duties as assigned, including Support Duties and Responsibilities.
Confirms trip details with chauffeurs/drivers and provides updates when required.
Tracks chauffeurs/drivers 1.
25 hours prior to scheduled pick-up to ensure ground transportation reservations are fulfilled timely as assigned and according to company standards.
Tracks chauffeurs'/drivers' on-location status.
Tracks contact made status with chauffeurs/drivers.
Makes call to passengers if needed Checks customer no-shows and late cancellations, and documents as a Service Advisory.
Answers locate chauffeur calls from customers and coordinates meeting of chauffeur/driver with passengers.
Communicates with passenger, or passenger's contact, if chauffeur/driver will be delayed.
Responds to customer service requests for location of vehicle, directions, changes or any other special instructions.
Responds timely to Instant Messages from Customer Engagement Center personnel.
Documents as a Service Advisory or Driver Advisory any customer comments or complaints.
Immediately takes appropriate action to resolve the situation.
Assists, as requested, in preparation of operations summary to assist the next scheduled shift with any critical information needed (staffing, limos, vans, minis, special events, VIPs, etc.
) to properly execute the responsibilities of the position and satisfy the needs of our customers.
Must have good keyboarding skills, typing 30-40 wpm.
Requires the ability to use a calculator, operate PC software, and various office machines.
Ability to operate Phone/Nextel radio equipment.
Demonstrates the ability to learn and effectively use the company's computer applications for dispatch operations and reservations Demonstrates sound judgment skills.
Demonstrates excellent customer service and communication skills, both verbally and written.
Demonstrates the ability to perform basic math and spelling functions.
Demonstrates the highest level of integrity and ethical behavior.
Demonstrates positive interpersonal skills and tolerance, building mutual trust, respect, and cooperation with team members, other company personnel, and customers.
Ability to work in a fast paced environment.
Is organized demonstrating attention to details, and is not easily distracted.
Ability to multi-task.
Proven ability to make sound decisions on a regular basis in high-pressure situations and know when to bring issues, questions, and problems to the manager.
Demonstrates the ability to discern when something is wrong or is likely to go wrong 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Tuition reimbursement Vision insurance Evening shift.
Estimated Salary: $20 to $28 per hour based on qualifications.
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