Enterprise Cyber Operations Support - Service Level Manager
Guard Enterprise Cyber Operations Support (GECOS) - Service Level Manager:
THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK.
We are GDIT.
The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.
We ensure today is safe and tomorrow is smarter.
Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place.
You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
GDIT has an opening for a Service Level Manager position supporting the Army National Guard (ARNG) in Chantilly, VA.
This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services.
GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.
The work includes the following:
Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and DoDIN-A(NG)-Secret (S) networks and maintaining service delivery and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and computing services.
Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and associated computing services from requirement identification to service retirement / replacement.
Ensuring continued security of the network and proactive enhancement of cybersecurity to meet evolving and emerging threats, to include compliance with DoD Risk Management Framework (RMF) and continuous monitoring requirements.
Providing support to the 54 supported organizations (ie, 50 states, three territories, and the District of Columbia) to ensure flexible and responsive operation and defense of the network.
Some OCONUS travel might be required.
Adhering to all Department of Defense (DoD) enterprise security requirements to include those required by the Defense Information Systems Agency (DISA) and the Department of the Army (DA); prepping for and passing Command Cyber Readiness Inspections (CCRIs), obtaining and maintaining Authority to Connect (ATC) and Authority to Operate (ATO) from the Designated Approving Authority (DAA); ensuring compliance with all Secure Technical Implementation Guides (STIGS) and required information assurance (IA) controls.
Maintaining the lifecycle of all services, ensuring they meet business needs, comply with Army directives and mandates, and are in keeping with the future Joint Information Environment (JIE) architecture.
Maintain continuity of service when primary support systems operate in degraded mode per COOP.
Required Skills:
Responsible for the service delivery of processes that fall in the Service Operations area of ITIL and process model management, such as Event Management, Problem Management, Access Management, and Request Fulfillment.
Responsible for Enterprise IT Services and Support such as Service Desk, WAN and LAN management, and VOC.
Responsible for providing and ensuring quality and validating the performance of IT services provided under this TO, to meet the changing business demands and expanding shared services portfolios.
Required Qualifications/Certifications:
A minimum of ten years of relevant IT experience including a minimum of five years of operations management experience.
An active Secret security clearance.
Possess the appropriate certifications to achieve DoD 8570.
01-M Information Assurance Manager (IAM) Level IIDesired Qualifications/Certifications:
Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract#GECOS.
Estimated Salary: $20 to $28 per hour based on qualifications.
THIS POSITION ALLOWS FOR UP TO 2 DAYS REMOTE WORK A WEEK.
We are GDIT.
The people supporting and securing some of the most complex government, defense, and intelligence projects across the country.
We ensure today is safe and tomorrow is smarter.
Our work has meaning and impact on the world around us, but also on us, and that's important.
GDIT is your place.
You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
GDIT has an opening for a Service Level Manager position supporting the Army National Guard (ARNG) in Chantilly, VA.
This is an IT Service Management contract in support of the operation, modernization, expansion, and further evolution of the ARNG's global Information Technology (IT) services including networking, compute, storage, infrastructure, applications, hosting, and program management services.
The GECOS program supports the ARNG enterprise IT infrastructure, its Wide Area Network (WAN), authentication and directory services, cybersecurity, application hosting, and associated services.
GECOS uses ITIL best practices framework as the basis for IT Service Management (ITSM) model.
The work includes the following:
Operating the DoDIN-Army (National Guard) (DoDIN-A(NG) and DoDIN-A(NG)-Secret (S) networks and maintaining service delivery and cybersecurity of DoDIN-A(NG) and DoDIN-A(NG)-S networks and computing services.
Supporting the DoDIN-A(NG) and DoDIN-A(NG)-S networks and associated computing services from requirement identification to service retirement / replacement.
Ensuring continued security of the network and proactive enhancement of cybersecurity to meet evolving and emerging threats, to include compliance with DoD Risk Management Framework (RMF) and continuous monitoring requirements.
Providing support to the 54 supported organizations (ie, 50 states, three territories, and the District of Columbia) to ensure flexible and responsive operation and defense of the network.
Some OCONUS travel might be required.
Adhering to all Department of Defense (DoD) enterprise security requirements to include those required by the Defense Information Systems Agency (DISA) and the Department of the Army (DA); prepping for and passing Command Cyber Readiness Inspections (CCRIs), obtaining and maintaining Authority to Connect (ATC) and Authority to Operate (ATO) from the Designated Approving Authority (DAA); ensuring compliance with all Secure Technical Implementation Guides (STIGS) and required information assurance (IA) controls.
Maintaining the lifecycle of all services, ensuring they meet business needs, comply with Army directives and mandates, and are in keeping with the future Joint Information Environment (JIE) architecture.
Maintain continuity of service when primary support systems operate in degraded mode per COOP.
Required Skills:
Responsible for the service delivery of processes that fall in the Service Operations area of ITIL and process model management, such as Event Management, Problem Management, Access Management, and Request Fulfillment.
Responsible for Enterprise IT Services and Support such as Service Desk, WAN and LAN management, and VOC.
Responsible for providing and ensuring quality and validating the performance of IT services provided under this TO, to meet the changing business demands and expanding shared services portfolios.
Required Qualifications/Certifications:
A minimum of ten years of relevant IT experience including a minimum of five years of operations management experience.
An active Secret security clearance.
Possess the appropriate certifications to achieve DoD 8570.
01-M Information Assurance Manager (IAM) Level IIDesired Qualifications/Certifications:
Experience managing service operations, as a service manager, against SLAs on a DoD TO/contract#GECOS.
Estimated Salary: $20 to $28 per hour based on qualifications.
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